Centennial Software online Forum

Software Licensing discussion :: File(s) Manufacturer Auto Detected, unaffected by restore

Wed May 20, 2009 3:55 pm (GMT 0)

Author: CDL
Subject: File(s) Manufacturer Auto Detected, unaffected by restore
Posted: Wed May 20, 2009 3:55 pm (GMT 0)
Topic Replies: 0

Hello all,

I'm running through (or should I say crawling through) how centennial identifies software for license purposes but I've come across the following informational notification when trying to remove one or two of the files centennial uses to identify a program -->

"The file or files you selected were automatically detected so their manufacturer, product and version settings are unaffected by the restore"

As the notification states the restore button doesn't do a thing and software remains incorrectly identified by centennial causing license number inconsistances.

Anyone know a way to switch this off?

For the interested in this case centennial has identified "trunk_16.exe" 48650 & "trunk_32.exe" 69632 as being Photoshop CS3.

Thanks for your help

Client :: RE: Windows Server 2008

Tue May 19, 2009 10:41 am (GMT 0)

Author: Alex
Posted: Tue May 19, 2009 10:41 am (GMT 0)
Topic Replies: 1

yes it works

Client :: Client Agent for Intel Mac

Mon May 18, 2009 2:11 pm (GMT 0)

Author: Alex
Subject: Client Agent for Intel Mac
Posted: Mon May 18, 2009 2:11 pm (GMT 0)
Topic Replies: 0

Is there a client agent that exists for intel macs? i have no problem getting the agent to work on non intel macs but intel macs the agent reports clientxml errors etc.

SQL :: A method or query to extract all paths for one manufacturer

Fri May 01, 2009 10:42 am (GMT 0)

Author: Jaxon
Subject: A method or query to extract all paths for one manufacturer
Posted: Fri May 01, 2009 10:42 am (GMT 0)
Topic Replies: 0

Hi
Can anybody tell me how to get a list of all the install paths and file names for all the software from one manufacturer.
I am able to get all the software listed in the discovery.web view but I cannot see a way of getting the granular information.

Help gratefully received
Thanks

Eric

Client :: RE: Many "Possible Duplicate Client" messages in CP

Thu Apr 23, 2009 5:18 pm (GMT 0)

Author: CDL
Posted: Thu Apr 23, 2009 5:18 pm (GMT 0)
Topic Replies: 27

Still testing this as of yesterday but seems to have resolved most, if not all of my reported duplicated clients.

http://support.centennial-software.com/knowledgebase/questions.php?questionid=138

Backup first thou

General :: RE: Centennial Exporting Extract Issues

Thu Apr 23, 2009 12:37 pm (GMT 0)

Author: Robbie Richmond
Posted: Thu Apr 23, 2009 12:37 pm (GMT 0)
Topic Replies: 3

Stuart

If you modify the client.xml and add in new directories to be excluded, I think it overwrites Centennials default excluded list. I've pasted these below, so make sure they are included in your new XML file:

- <nlist n="Global/Win/i386/List/ExcludedDirectories">
<node n="dllcache" />
<node n="Installer" />
<node n="InstallShield Installation Information" />
<node n="$NTServicePackUninstall$" />
<node n="System Volume Information" />
<node n="_RESTORE" />
<node n="ServicePackFiles" />
<node n="$NtUninstall*" />
<node n="MSOCache" />
<node n="?:\i386" />
</nlist>

As an aside, I don't think will fix your problem, as it sounds more likely to be a database problem than just performance or quantity of data. It might be worth backing up your database, and asking your reseller to run the same export to see if they can reproduce the problem!

Hope this helps.

Robbie
_________________

General :: RE: Centennial Exporting Extract Issues

Thu Apr 23, 2009 12:18 pm (GMT 0)

Author: Stu_T
Posted: Thu Apr 23, 2009 12:18 pm (GMT 0)
Topic Replies: 3

Hi,

Thanks for your reply.

No, I have had no luck with this. I had already excluded secondary software from the report but unfortunately the same error occured. I am currently editing the client.xml, so to exclude some unnecessary directories so hopefully this will trim the size of the report so to enable me to extract the report.

Regards
Stuart
_________________
Regards

Stuart

General :: RE: Centennial Exporting Extract Issues

Wed Apr 22, 2009 9:53 am (GMT 0)

Author: Robbie Richmond
Posted: Wed Apr 22, 2009 9:53 am (GMT 0)
Topic Replies: 3

Stuart

Did you get anywhere with this? It's a big report, so you might want to turn off Secondary Software from the View menu in the Control Centre before running the report, this will limit the export to Primary Software only.

If this doesn't help, you should speak with your reseller for assistance

Robbie
_________________

Client :: Windows Server 2008

Tue Apr 07, 2009 10:53 am (GMT 0)

Author: pb1jb1
Subject: Windows Server 2008
Posted: Tue Apr 07, 2009 10:53 am (GMT 0)
Topic Replies: 1

Hi all

Can the following agent 10.3.4 be deployed to a Windows 2008 server and will the agent install and report back its findings to the Centennial server??

Thanks

PB1Jb1

General :: Centennial Exporting Extract Issues

Tue Mar 31, 2009 11:55 am (GMT 0)

Author: Stu_T
Subject: Centennial Exporting Extract Issues
Posted: Tue Mar 31, 2009 11:55 am (GMT 0)
Topic Replies: 3

Hello,

I am unable to extract the 'Software + Usage by Computer' report. After about 40 minutes the extract times-out and then I get error message;

"Error Accessing Database (Line 51)"

I am running Centennial 2006 Feature Pack 1 and I currently have +36,000 machines that are audited.

I have searched the internet and have had no luck in finding out anything regarding this error message, so any help would be greatly appreciated.

Thanks in advance
_________________
Regards

Stuart